Return & Refund Policy

If there is a problem with your order

If an item arrives damaged, is incorrect, or is missing from your order, please contact us as soon as possible after delivery with your order reference and, where relevant, photos of the item and packaging.

Our team will review your request and explain the options available to you.

Food and herbal products

Because many of our products are food or personal-care items, we may not be able to accept returns of items that have been opened or used, except where the item was damaged or incorrect on arrival.

How to contact us

Please reach us on WhatsApp or by email. Include your order reference so we can help you quickly.